Delivery Policy

1. The company verifies the user's shipping address and pin code before payment is made. If the order is not serviceable or the area is not covered, the user is requested to provide an alternate shipping address within India.
2. The user is responsible for accepting and collecting the package from the alternative address. The company has no liability in this regard.
3. If the user chooses to pick up from stores, the pick-up should be made within 10 days of the order confirmation date. The receipt evidencing the purchase and an official identity proof must be produced at the time of pick-up post.
4. The company aims to send the order within 7 or 10 days of the order confirmation. However, delays may occur due to unforeseen circumstances or delivery zones.
5. If the company is unable to comply with the delivery date, the user can choose to continue with the purchase, establish a new delivery date, or cancel the order with full reimbursement.
6. The company may choose to deliver the ordered products through logistics service providers, who may connect with the user before delivery. If the user is not reachable or does not accept delivery, the company reserves the right to cancel the order at its discretion. The user agrees not to hold the company liable for any cancellation.
7. Delayed delivery may occur due to climatic issues, natural calamities, supply chain disruptions, orders from statutory authorities, political disruptions, and logistics service provider challenges, product loss in transit, or other unforeseen circumstances beyond the company's control.
8. If the estimated delivery date has passed and the user has not received their order, they should contact the company and track their package.

Refund Policy

Period for refund - Refunds are normally processed within 7-14 working days after the completion of quality checks of the Product returned and further depends on various banking and payment channels.  We are not responsible for any errors or delays in refunds due to banks or third-party service provider errors or delays.

The mode of refund of payments cannot be changed at any stage as the refund amount is transferred to your source account. Refunds are paid back to the source of payment. Refunds for payments made by modes other than Cash on Delivery, which fail when processed back to source may be refunded by National Electronic Funds Transfer (“NEFT”) to your bank account. Refunds of orders placed using Cash on Delivery as the payment method will be made to your bank account via NEFT or to your wallet account depending on our discretion. You will be required to update the bank account number and IFSC code to enable us to process a refund to your account. Refunds cannot be processed to third-party accounts, i.e. the name provided in the user account should match with the name of the bank account holder provided for refund via NEFT. A refund initiation confirmation by email or SMS at the email address or mobile number provided to us will be sent to you.

Pricing / Typographical Error:

If the Company comes across any typographical/human errors with respect to pricing or product information, the Company shall have the right to rectify the same or cancel the order(s) and refund monies, if any, collected from the customer within 90 (ninety) working days of such corrective action taken.