Return Policy

Return if undelivered: If order delivery is unsuccessful even after 3 attempts from our logistic partner. The consignment will get returned to the SELLER service location

• Can raise request before 30 days from the date of dispatch

Refund amount: Partial or full refund to customer account. Deduction on a case-to-case basis.

Handling charges of Rs. 1500 will be deducted in case the order is returned due to below reasons:

• Customer address is incomplete or wrong / any wrong information provided by the customer while placing the orders/customer is not available at the location to receive the order.

Full refund in case delivery is unsuccessful due to a force majeure event.

Return in case of wrong product delivered. In case the wrong product is delivered to the customer.

Can raise the request within 7 days of delivery

Refund: 100% refund if SKU mismatch

Customers need to share invoices and unboxing videos.

Upon receiving your return request, we shall verify the authenticity and the nature of the request and if the request is genuine, we will arrange for the logistics service provider to pick up the Product and your refund will be processed upon the receipt and quality check of the returned Product. It may take a minimum of (7-10) working days to process your request for return of Products. You will receive an email or SMS notification at your email address or mobile number provided to us.

Upon receipt of the returned Product by us and successful completion of the quality check, you will receive an email or SMS confirmation at the email address or mobile number provided to us. If the defect or damage is confirmed on the returned Products, we will give you a complete refund. The refund will always be paid using the same payment means you used to pay for your purchase.

Return Shipping Process

The return shipping is managed by us, you will need to hand over the Product to the assigned logistics service provider at the time of pick-up, where the Product was significantly different from what was ordered or damaged or defective on account of the Products being delivered to you. In the event, that the logistics service provider makes attempts to pick up the Product and you are unavailable or not ready to hand the Product, we or the logistics service provider will not be held responsible for the delay in pick-up or processing of the quality check by us and hence the refund. A maximum of 2 attempts will be made by the logistics service provider to pick up the Product to be returned.

Refusal of Return Request

We reserve the right to refuse or cancel any return request.  If the request for returns is not allowed by this Policy, you will not be refunded the payment made or any costs and will not be able to raise a second request for return for the same Product. Our decision regarding the refusal or cancellation shall be final and binding on the parties and you further agree not to hold us liable for any refusal or cancellation.